Privacy policy

SCOPE

This Privacy Policy (hereinafter referred to as the “Policy”) explains how The Company collects, handles, processes, and protects information and Personal Data supplied by you or otherwise obtained by us in connection with managing our relationship with you.

This Policy applies to our websites, applications, products and/or services that refer or link to this Policy and which are not governed by a separate privacy notice (collectively referred to below as the “Services”).

The purpose of this Privacy Policy is to provide a clear explanation of what information we collect, why such information is required, how it is processed, which parties may receive it, what rights you have concerning its collection, use, processing and disclosure, and other relevant matters relating to privacy and data security.

Any reference in this Policy to the “Company”, “we”, “us”, or “our”, including grammatical variations of those expressions, means the Data Controller identified under this Policy.

By reviewing this Policy, you acknowledge and understand that your Personal Data may be processed in the ways described below. If you disagree with the provisions of this Privacy Policy, you should not use https://casino-goldenroo.org/ or otherwise submit your Personal Information to us.

All processing of Personal Data carried out by The Company under this Privacy Policy will be performed in accordance with applicable Data Protection Laws, including the National Ordinance on the Protection of Personal Data and Regulation (EU) 2016/679, commonly known as the General Data Protection Regulation or “GDPR”.

The Company determines the purposes and methods by which Personal Data are processed and therefore acts as the Data Controller.

SECURITY

The Company uses secure communication protocols intended to protect data transmitted through our Services. Personal Data transferred over the internet are protected through encryption, while information stored electronically is maintained using protected storage systems.

Our infrastructure also uses security technologies designed to prevent unauthorized access, maintain confidentiality, and protect Personal Data processed through https://casino-goldenroo.org/.

PERSONAL DATA PROTECTION

Personal Data held by us are protected using security procedures and systems designed to meet recognized industry standards. Personal information will only be processed where a valid legal basis exists under applicable Data Protection Laws.

PROCESSING ON THE BASIS OF OUR LEGITIMATE INTERESTS

A legitimate interest exists where we have a genuine commercial or operational reason for processing Personal Data. Where this legal basis is used, we take appropriate measures to ensure that the processing does not unfairly affect your interests, rights, or freedoms.

PROCESSING ON THE BASIS OF YOUR CONSENT

Where Personal Data are processed on the basis of consent, you have the right to withdraw that consent at any time. Withdrawal does not affect processing lawfully completed before consent was withdrawn.

Requests may be submitted to [email protected].

DATA RETENTION POLICY

Personal Data are retained only for as long as reasonably required for the purposes for which they were collected or as required under applicable laws.

Certain transactional or regulatory information may need to be retained for at least five (5) years where required by applicable legislation.

When information is no longer required, it will be securely deleted or anonymized.

PERSONAL DATA WE COLLECT

We may collect and process categories of information including:

• Contact information such as name, surname, address, telephone number, email address and proof of residence.

• Identity information such as date of birth, passport or identification number, photographs and other identification details.

• Account and activity information including logins, games, bets, bonuses, winnings, deposits, withdrawals, interactions and communications with Customer Support.

• Technical information including IP address, GeoIP data, browser details, device information and network information.

• Financial information including currency, bank details, payment card information, payment methods and source-of-funds information.

• Marketing information including contact details, consent records, online identifiers and marketing preferences.

PURPOSE OF DATA PROCESSING

Personal Data may be processed to:

• Register and maintain customer Accounts.

• Verify identity and prevent fraud.

• Provide additional payment and Account security.

• Support responsible gaming procedures.

• Provide casino and related services.

• Process deposits and withdrawals.

• Provide Customer Support.

• Deliver authorized marketing and informational communications.

• Comply with legal, licensing, AML and KYC obligations.

COOKIES

When you visit https://casino-goldenroo.org/, information may be collected automatically through cookies and similar technologies. Cookies help us remember preferences, improve functionality and personalize the user experience.

You can control cookies through your browser or device settings. Disabling cookies may prevent certain Website functions from operating correctly.

AUTHORIZED DISCLOSURES OF PERSONAL DATA

Personal Data may be shared with authorized service providers, regulators, law-enforcement authorities, auditors, payment providers and other parties where necessary to operate our Services or comply with legal obligations.

We do not provide Personal Data to third parties for their independent marketing purposes unless you have provided appropriate consent.

DATA TRANSFER OUTSIDE OF THE EEA

Where Personal Data are transferred outside the EEA, appropriate legal and contractual safeguards will be used where required.

Further information may be requested by contacting us at [email protected] or through Live Chat on https://casino-goldenroo.org/.

DATA SUBJECT RIGHTS

Depending on applicable law, you may have the right to:

• Request access to Personal Data held about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of qualifying Personal Data.

• Request restriction of processing.

• Receive qualifying Personal Data in a structured and machine-readable format.

• Withdraw consent where processing is based on consent.

• Object to certain forms of processing.

• Submit a complaint to the relevant Data Protection Supervisory Authority.

OUR CONTACT INFORMATION

If you have questions about this Privacy Policy, the use of Personal Data, or your privacy rights, please contact us at [email protected].

Our Customer Support team and Data Protection Officer may also be contacted through https://casino-goldenroo.org/.